Custom Developed Operating System
The Linux-based operating system developed by Q-smart prevents issues such as virus infections or system crashes, whether it’s Linux or Windows, providing a perfect numbering experience.
19-inch Infrared Touch Screen
Our queue management system offers maximum performance in all conditions with its 19-inch horizontal touch screen that is resistant to scratching, impacts, and water.
Web-Based Queue Management
Reporting, queue settings, personnel management, and more… Perform all your queue management operations easily through your web browser.
High Capacity Queue Management System
20000+
Transaction Capacity
1500+
Ticket Capacity
254+
Counter Capacity
Integrated Queue Solutions:
Maximize Your Customer Experience
Customer Service Voice Recording
According to your quality standards, you can record the conversations between your staff and customers with the Voice Recording System. If there is a problem, you can listen to their conversation.
Card Reader Options
With card or barcode reader integration, you can prioritize your customers, list them, and send various messages through screens or tickets.
Capacity Expansion
You can expand your system’s capacity to include an unlimited number of kiosks, ticket machines, operator screens, bell inputs, main screens, LCD monitors, desktop printers, and other extensions as you desire.
Live Performance Report
With the live report, you can monitor the overall situation of your branch and the status of services, the number of people waiting for service, average transaction and waiting times, and the number of staff serving.
System Integration
With SAP web service integrations, you can ensure your customers’ interaction with the system, prioritize your customers, and notify them in sync with your corporate communication.
Satisfaction Survey
With the Q-smart Poll customer satisfaction survey system integrated, you can evaluate the services received by your customers, and examine their satisfaction or dissatisfaction reasons.
Performance Reports
With the developed web-based staff performance management, you can contribute to the efficiency of your institution. Re-evaluate your personnel costs.
Web-Based Management
Thanks to web-based management, you can easily execute queue management, advertising management, queue order management, and operator management via computer or mobile phone.
Online Appointment
You can distribute appointments online, ready only with an internet connection, without any demand. Just by connecting to the internet, you can assign slots from your queue system.
Central Management
Thanks to our map integration, you can instantly view all your branches, optimize their order, quickly update ticket templates, and customize queue settings. Empower the user experience. Take the power into your hands now!
Technical Specifications
Hardware Features
CPU: Intel Quad Core
Motherboard: Asus MB
Ram: 4GB
Disc: 128 SSD
Monitor: 18.5 inches
Touchscreen: Multitouch Infrared
Printer: Industrial 58-60mm/ 150mm/s
Connection: 10/100/1000 Gigabit ethernet
Operation Voltage: 220V AC
Power Dissipation: 150W
Weight: 51.6 kg
Dimensions: 51cm x 30cm x 120cm
Capacity
Recommended daily transaction capacity: 20000
Ticket take type: Touch
Queue management capacity: 99
User capacity: Unlimited
Counter capacity: 254
Ticket roll capacity: 1000
Ticket width: 58mm
Hardware Support
Customer representative call recording: Yes
Virtual terminal support: Yes
Platform independent virtual terminal support: Yes
Android smart terminal support: Yes
Web-based cloud terminal support: Yes
Desktop terminal support: Yes
Magnetic card reader: No
RFID, Mifare or smartcard reader: No
Barcode and QR code reader: No
Cloud display support: Optional
Curwe WiFi 802.11 b/g display support: Yes
Curwe series display support: Yes
Flex series display support: Yes
Matrix series display support: Yes
7 segment series display support: Yes
USB counter display support: Yes
Android tablet counter display support: Yes
DSI LCD TV Digital signage support: Yes
Main panel grouping support: Yes
Number of rows supported for main panel: Unlimited
Ticket number call notification via SMS: Optional
Monitor size: 18.5 inches
Special linux operating system: Yes
Windows OS: Optional
Color options: White
Corporate logo application: Optional
In-cabin temperature control unit: Yes
Ventilation fans: Yes
Customer satisfaction survey system: Optional
industrial thermal printer: Yes
Ticket low sensor and warning: No
Ticket end sensor and warning: Yes
Ticket printing via web browser: Yes
Voice announcement of the printed ticket: Optional
Voice announcement of the called ticket: Optional
Special customer information printing on the ticket: Yes
Transfer the ticket to a different group: Yes
Transfer the ticket to a different user: Yes
Voice announcement of the printed ticket on web browser: Optional
Ticket parking: Yes
Ticket postponing: Yes
Printing the QR Code on the ticket:
Reporting Support
Web-based queue performance report: Yes
Web-based user performance report: Yes
Reporting period: Unlimited
Graphical representation of reports: Yes
Exporting reports to Excel: Yes
Exporting reports to PDF: Yes
Centralized reporting: Optional
Centralized management: Optional
Responsive web design: Yes
Reporting from smartphones: Yes
Reporting the reason for users to close the terminal: Yes
User working hours reporting: Yes
Hardware status monitoring: Yes
Periodic reporting by e-mail: Optional
Management Support
HTML5 customer interface design: Optional
View external web page: Yes
Foreign language support: Yes
Web-based ticket template management: Yes
Web-based queue management: Yes
Ticket number prefix (Ex. A123): Yes
Online appointment management: Optional
Customer card management: No
ID number protected queue management: Optional
ID number-specific queue management: Optional
Working time and lunch break limitation: Yes
Limiting the number of daily queue tickets: Yes
Mirror queue queue management: Yes
Smart call smart branch management: Yes
Customer interface (ticket machine) advertising management: Yes
Display screen (TV or monitor) advertising: Yes
One-click system backup: Yes
One-click system restore: Yes
Web services and Integration
Web service for Voice announcement: Optional
SAP integration: Optional
Internet appointment web services: Optional
Performance report web services: Yes
Internet appointment 3rd party service integration: Optional
ID number integration: Optional
System statistics web services: Yes
Call management web services: Yes
Call terminal SAP integration: Optional
Call Terminal API: Yes
Smart building automation support: Optional