Q-smart B2 Touch

Our innovative compact queue system responds to your queue management and number calling needs with industrial standards. This system, which meets the basic desktop queuing requirements, also attracts attention with its new generation technological features.

10.1-inch Capacitive Touch Screen

Has a 10.1-inch industrial IPS monitor, working flawlessly within a temperature range of -40°C to +70°C.
Also offers clear image quality even outdoors with a brightness of 400cd/m².

Integrated Queue System Features

Maintenance-free industrial thermal printer.
Independent platform web browsers for system management and performance reporting features, providing a complete enclosed solution for queue management operations.

Compact and Functional Design

Ideal for desktop use, this queue system has a compact design with dimensions of 18cm x 24cm x 26cm. Offers optional user convenience with the option of distributing/managing online appointments, wireless Wi-Fi, and wired Gigabit Ethernet connectivity.

Compact Solution for Queue Systems

9000+

Transaction Capacity

1000+

Ticket Capacity

50

Counter Capacity

Connection Options

With 802.11 b/g Wi-Fi and Gigabit Ethernet options, you can easily connect to the network of your choice. You can experience a seamless network experience by selecting either wireless or wired connection types.

Functional Design

Thanks to the device’s compact design, it can be easily positioned even in limited spaces. With the included 58mm industrial thermal printer, you can use it for a long time without the need to change ink or encounter cartridge problems.

10.1” Integrated Touch Screen

The device’s 10.1-inch capacitive touch screen is sensitive and provides a fast touch experience. Thanks to IPS technology, it offers a lively and sharp image quality from any angle.

Powerful Compact Hardware

With an Arm 64 Bit Quad Core CPU, you achieve fast and uninterrupted performance. Supported by a Broadcom® motherboard, it provides a powerful experience in all your operations.

Integrated Queue Management Solutions:

Maximize Customer Experience

Customer Service Voice Recording

You can record the conversations between your staff and customers in accordance with your quality standards using the Voice Recording System. In case of any problem, you have the ability to listen to the conversations that took place.

Extensive Language and Alphabet Support

The queue management system supports all languages and alphabets. This feature offers an easy and understandable experience for your users while servicing in different regions or multi-lingual environments. It is an ideal choice for global operations.

Detailed Reporting

It offers access to performance reports through an independent web browser platform. This way, you can analyze your transactions and performance in detail and closely follow the development of your business.

Live Performance Reporting

With live reporting, you can monitor the overall situation of your queue and service statuses, the people waiting for service, average processing and waiting times, and the number of staff providing service in real-time.

System Integration

With SAP via web service integrations, you can ensure that your customers interact with your system, prioritize your customers, and facilitate the communication with your corporate infrastructure.

Satisfaction Survey

By integrating with the Q-smart Poll customer satisfaction survey system, you can evaluate the service your customers have received, and investigate the reasons for their satisfaction or dissatisfaction.

Leader Of

Digitalization in Queue Systems

With the advanced queuing services our company offers, optimize your processes. Through web-based management, effective performance reports, and centralized control mechanisms, elevate your customer experience. Always be one step ahead with our innovative solutions.

Performance Reports

With the developed web-based staff performance management, you can contribute to the efficiency of your institution. Re-evaluate your personnel costs.

Web-Based Management

Thanks to web-based management, you can easily execute queue management, advertising management, queue order management, and operator management via computer or mobile phone.

Online Appointment

You can distribute appointments online, ready only with an internet connection, without any demand. Just by connecting to the internet, you can assign slots from your queue system.

Central Management

Thanks to our map integration, you can instantly view all your branches, optimize their order, quickly update ticket templates, and customize queue settings. Empower the user experience. Take the power into your hands now!

Technical Specifications

Hardware Features
CPU: ARM64 Quad Core
Motherboard: Amlogic S905X3
Ram: 4GB
Disc: 64GB
Monitor: 10.1 inches, 400mcd, 1920x1080px IPS
Touchscreen: Multitouch capacitive
Printer: Industrial 58mm 150mm/s
Connection: 10/100/1000 Gigabit ethernet
Operation Voltage: 220V AC
Power Dissipation: 10W
Weight: 3kg
Dimensions: 18cm x 24cm x 26cm

Capacity
Recommended daily transaction capacity: 9000
Ticket take type: Touch
Queue management capacity: 99
User capacity: Unlimited
Counter capacity: 50
Ticket roll capacity: 1000
Ticket width: 58mm

Hardware Support
Customer representative call recording: Yes
Virtual terminal support: Yes
Platform independent virtual terminal support: Yes
Android smart terminal support: Yes
Web-based cloud terminal support: Yes
Desktop terminal support: Yes
Magnetic card reader: No
RFID, Mifare or smartcard reader: No
Barcode and QR code reader: No
Cloud display support: Optional
Curwe WiFi 802.11 b/g display support: Yes
Curwe series display support: Yes
Flex series display support: Yes
Matrix series display support: Yes
7 segment series display support: Yes
USB counter display support: Yes
Android tablet counter display support: Yes
DSI LCD TV Digital signage support: Yes
Main panel grouping support: Yes
Number of rows supported for main panel: Unlimited
Ticket number call notification via SMS: Optional
Monitor size: 10.1 inches
Special linux operating system: Yes
Windows OS: No
Color options: Black
Corporate logo application: No
In-cabin temperature control unit: No
Ventilation fans: Yes
Customer satisfaction survey system: Optional
industrial thermal printer: Yes
Ticket low sensor and warning: No
Ticket end sensor and warning: Yes
Ticket printing via web browser: Yes
Voice announcement of the printed ticket: No
Voice announcement of the called ticket: No
Special customer information printing on the ticket: Yes
Transfer the ticket to a different group: Yes
Transfer the ticket to a different user: No
Voice announcement of the printed ticket on web browser: Yes
Ticket parking: Yes
Ticket postponing: Yes
Printing the QR Code on the ticket: Yes

Reporting Support
Web-based queue performance report: Yes
Web-based user performance report: Yes
Reporting period: 6 ay
Graphical representation of reports: Yes
Exporting reports to Excel: Yes
Exporting reports to PDF: Yes
Centralized reporting: Optional
Centralized management: Optional
Responsive web design: Yes
Reporting from smartphones: Yes
Reporting the reason for users to close the terminal: No
User working hours reporting: Yes
Hardware status monitoring: Yes
Periodic reporting by e-mail: Optional

Management Support
HTML5 customer interface design: Optional
View external web page: Yes
Foreign language support: Yes
Web-based ticket template management: Yes
Web-based queue management: Yes
Ticket number prefix (Ex. A123): No
Online appointment management: No
Customer card management: No
ID number protected queue management: No
ID number-specific queue management: No
Working time and lunch break limitation: Yes
Limiting the number of daily queue tickets: Yes
Mirror queue queue management: No
Smart call smart branch management: No
Customer interface (ticket machine) advertising management: No
Display screen (TV or monitor) advertising: Yes
One-click system backup: Yes
One-click system restore: Yes

Web services and Integration
Web service for Voice announcement: Optional
SAP integration: Optional
Internet appointment web services: Optional
Performance report web services: Yes
Internet appointment 3rd party service integration: Optional
ID number integration: Optional
System statistics web services: Yes
Call management web services: Yes
Call terminal SAP integration: Optional
Call Terminal API: Yes
Smart building automation support: Optional